Technology touches every area of business; your business can’t function without it. It’s becoming increasingly difficult to manage the complexity of your organization’s ever-changing IT landscape. End-user support is becoming more complicated and the business demands on the IT department are increasing. The result – a decline in responsiveness, a decrease in the quality of service and staff who are unable to focus on strategic initiatives that drive business value.

Improved Service Levels that Ensure Future Growth is Supported

Managed service desk support from Micro Strategies gives you the ability to hand off front-line technical support or extend the capabilities of your in-house support function. The managed service desk solution can be customized to your organization’s needs based on required service levels, hours of service needed and support ticket volume. Our team acts as a direct extension to your staff and helps handle the routine and repetitive tasks so your IT staff can spend time on more strategic projects and focus on growing your business.

Technical Support

Technical Support

Receive, document, and troubleshoot in-bound user requests

Centralized Ticketing System

Centralized Ticketing System

Track, prioritize, manage and resolve issues as well as obtain reporting in one place

Incident Response

Incident Management

Triage issues to determine appropriate escalation

Issue Resolution

Issue Resolution

Active assistance is provided via phone or using remote support tools

Complete IT Management

Complete IT Management

Move, add, change and manage end user devices, administrator system accounts and passwords

Support

24/7 Support

End users have help whenever it’s needed

Benefits:

  • Focus – Micro Strategies’ staff focuses on managing your infrastructure, allowing your staff to focus on more strategic objectives and your company to focus on its core business
  • Lower cost of ownership – Leverage our staff’s expertise while only paying a recurring flat fee instead of paying for full-time support staff
  • Scalability – Resources can be brought on as needed, without the need to go through the hiring process
  • Flexibility – Services can be customized as needed with support levels being quickly scaled up or down as needed
  • Visibility – Providing centralized tracking of all incidents allowing for analytics on the frequency and types of issues, identification of potential areas of system or process improvements, as well as, enabling faster problem resolution
  • Focus – Removing the distraction of handling Level I service desk support requests, allowing your staff to focus on more strategic objectives and your company to focus on its core business

Want to learn More? Contact Us Today at 888-467-6588 or info@microstrat.com.