Infrastructure Solutions
IT Support Services
Micro Strategies is committed to the success of our clients. To further that commitment, we offer a variety of options for every level of IT support, as well as custom training services designed to help our clients make the most of their technology. Micro Strategies' level of technical expertise and service excellence allows us to offer our clients reliable, cost-effective support. Our investment in staff training and state-of-the-art technology allows us to resolve many issues remotely, minimizing on-site emergency services and reducing overall support costs.
Emergency Services
All calls for technical assistance, Monday through Friday, 9am-5pm (Eastern time), are answered by a "live" person, not an automated voice system. If we have remote access to our clients, we can provide emergency services 24x7.
Service Plus Maintenance Agreements
Provide semi-annual preventive maintenance services, coverage for critical components, expedited response time and loaner equipment as needed.
While all of our clients are entitled to receive Emergency Support Services, clients who maintain a Service Plus Maintenance Agreement are afforded priority response to all critical system problems.
Although manufacturer's warranty and overall system reliability have improved over the years, this warranty typically covers the replacement of the malfunctioning hardware component, without the responsibility of restoring the system to operation.
Our Service Plus Maintenance includes:
- Semi-annual Preventative Maintenance Service
- Coverage for Critical Server-Based Components
- Response Time Within 4 Business Hours
- Restoration to Operation Within 1 Day
- Loaner Equipment As Required
- Optional Managed Services Available
Block of Time Block Services
Purchase blocks of time at a single, discounted rate (hourly or daily). Clients are afforded the ability to purchase blocks of time at a single, discounted rate (hourly or daily).
This time can be used for:
- Scheduled Support Visits
- Application Software Support
- Desktop Maintenance and Support
- Training Services
- Floor Support