Business Solutions

Voice Recording and Applications

Powerful products with seamless integration services

Micro Strategies, partnered with global industry leader NICE® Systems, proudly offers the most advanced solutions that record phone, screen, chat and web, analyze and provide intelligence based on these interactions. We offer voice recording, workforce optimization and real time process optimization solutions designed to enhance the business process while leveraging the following:

Solutions by NICE® Systems are designed to integrate with your existing infrastructure, layered on top of or alongside existing call recording and quality monitoring systems. NICE's offerings for the enterprise and security sectors serve three main needs: improving business performance, decreasing financial risk, and enhancing safety and security.

NICE Commercial Solutions

With NICE Quality eXpress and our flagship solution suite; NICE Interaction Management, customer service centers, trading floors, healthcare, insurance and back office operations are given what they need to reduce risk, adhere to regulations and enhance the customer experience. Driven by powerful integrations and real-time analytics, we provide solutions for recording interactions that take place via office or mobile phones, chat or web. As we record these various interactions, data is analyzed in real-time and used in our call recording, workforce management and analytics applications. This provides companies with the necessary tools for streamlining and optimizing operations, gaining business intelligence and impacting the customer experience.

Our solutions are configured and built in-house. Quality control, development and integrations are never dependent on a third party. Our certified solutions with Cisco, Avaya, Mitel, and other industry leaders guarantee investment protection and continued integration support.

NICE Security & Public Safety

With NICE Recording eXpress and NICE Inform, investigations are made simple through the industry leader's technology. Operators are empowered with an intuitive, user-friendly interface that allows the search, retrieval, and organization of recorded calls. With multi-call playback and variable archiving features, operators are enabled with the ability to create incidences as they happened in real-time. Investigations are saved with NICE Inform, developed specifically for public safety and security organizations, creating secure and compliant pieces of evidence which can be used in a court of law.

NICE® Systems provides Commercial and Public Safety customers with solutions that improve business and operational performance with applications such as:

As a premier certified dealer for NICE® Systems, Micro Strategies Inc. supports all accounts for product sales and service. With over 15 years of experience in planning, installing, maintaining, expanding and upgrading digital voice recording systems, Micro Strategies Inc. offers quality solutions to our clients. Contact us regarding new and existing product service contracts, time and materials service responses, hardware and software upgrades and new system applications.